Becoming Iconic

(4 comments)

I was rethinking an exercise that Jason and I went through today, revisiting: brand, vision, philosophy, and how we create a company that becomes an Icon in this industry. We can drill down on each of those, and explore how they are interconnected, how we develop each strategically, and leverage their strengths. But as I thought more and more about companies that I like, I think the simple message was that we buy brands that we make a connection with or products that we love. We all know this intuitively, but if we are consistent in keeping these two things front of mind in our decision making, from the customers point of view, we are destined to become an icon.

 

COMMENTS

I agree with Peter. In addition, I think it is extremely important to always stay true to who we are as a brand and never waiver. Customers want to trust a brand and stand behind it. We have some truly loyal customers who stand for what they believe, we need to continue to do the same.
oops...I meant "Friendly" not "Fiendly"...
I think we're well on track to becoming "iconic". My thoughts: We need to continue appealling to our grass roots. I continually get e-mails (positive and constructively negative) from many hard-core and many weekend warrior bowhunters.

What I'm most proud of and what I think is really hitting home among people is this: We/Sitka have developed a positive, fiendly relationship to our customers.

Those customers enjoy the fact that they can speak with an owner/pro staffer/ sales person and express thier opinons and generally just be heard. Its pretty cool and I'm finding that people enjoy being heard and its refreshing to hear so many ideas and to see how well the public has responded to Sitka.

In conclusion: People feel as if they are a part of our success and they enjoy knowing we are accessable.

Thats cool!

Peter Iacavazzi
I think you can highlight "customer's point of view" as the hardest part to achieve, the view from the outside in is sometimes the hardest to realize when you are inside.

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