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SITKA Gear Career Opportunities

Customer Service Associate-170317

Description

Gore® is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Our diverse portfolio includes everything from high-performance fabrics and implantable medical devices to industrial manufacturing components and aerospace electronics. Through our product leadership, we've been changing lives and changing industries for more than 50 years. What can you change by joining GORE? Visit gore.com/change-life to find out.

Job Description

Best-known as the manufacturer of GORE-TEX® fabrics for garments and footwear, GORE manufactures a wide range of high-performance fabrics engineered to protect wearers in demanding environments—from explorers on the North Pole to firefighters, soldiers, and emergency workers. We are looking for a Customer Service Associate to join our team in Bozeman, Montana.

If you are searching for a company where you can make a difference, we’re looking for you. In this role, you will be responsible for all forms of communication with consumers and will be the “voice of the brand.”

Responsibilities include:

  • Providing daily phone support which includes fielding calls for order placement, order changes, return authorizations, delivery status, warranty questions, and more
  • Helping to maintain and increase sales by proactively returning customer calls
  • Proactively answering consumer inquiries via Sitka’s customer-service email account
  • Collaborating and working with various teams to ensure accurate and efficient order flow
  • Interfacing with consumers to assess needs
  • Providing daily support for co-workers within the Customer Service Team
  • Supporting other areas of the team periodically as business needs change
  • Performing other duties as needs arise

Qualifications

Required Job Qualifications:

  • Bachelor’s degree and at least 2 years in a sales or service related role OR a high school diploma and 4 years in a sales related role
  • Experience with hunting products and with Sitka products
  • Proven ability to work independently as well as interdependently within the team
  • Demonstrated customer orientation and responsiveness
  • Demonstrated ability to manage multiple priorities and resolve problems promptly
  • Proficiency with MS Office and capable of learning additional computer programs
  • Strong communication skills (both verbal and written) including listening skills
  • Willingness to travel up to 25%
  • Strong desire to work in the outdoor industry
  • Ability to work in a fast-paced and changing environment
  • Ability to troubleshoot and address challenges while adjusting to constantly changing customer needs
  • Located with-in 25 miles of Bozeman, Montana

Desired Job Qualifications:

  • Experience and passion for hunting
  • ERP Experience

Apply Online Now


Customer Service Associate-170316

Description

Gore® is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Our diverse portfolio includes everything from high-performance fabrics and implantable medical devices to industrial manufacturing components and aerospace electronics. Through our product leadership, we've been changing lives and changing industries for more than 50 years. What can you change by joining GORE? Visit gore.com/change-life to find out.

Job Description

Best-known as the manufacturer of GORE-TEX® fabrics for garments and footwear, GORE manufactures a wide range of high-performance fabrics engineered to protect wearers in demanding environments—from explorers on the North Pole to firefighters, soldiers, and emergency workers. We are looking for a Customer Service Associate to join our team in Bozeman, Montana.

If you are searching for a company where you can make a difference, we’re looking for you. In this role, you will be responsible for all forms of communication with consumers and will be the “voice of the brand.”

Responsibilities include:

  • Providing daily phone support which includes fielding calls for order placement, order changes, return authorizations, delivery status, warranty questions, and more
  • Helping to maintain and increase sales by proactively returning customer calls
  • Proactively answering consumer inquiries via Sitka’s customer-service email account
  • Collaborating and working with various teams to ensure accurate and efficient order flow
  • Interfacing with consumers to assess needs
  • Providing daily support for co-workers within the Customer Service Team
  • Supporting other areas of the team periodically as business needs change
  • Performing other duties as needs arise

Qualifications

Required Job Qualifications:

  • Bachelor’s degree and at least 2 years in a sales or service related role OR a high school diploma and 4 years in a sales related role
  • Experience with hunting products and with Sitka products
  • Proven ability to work independently as well as interdependently within the team
  • Demonstrated customer orientation and responsiveness
  • Demonstrated ability to manage multiple priorities and resolve problems promptly
  • Proficiency with MS Office and capable of learning additional computer programs
  • Strong communication skills (both verbal and written) including listening skills
  • Willingness to travel up to 25%
  • Strong desire to work in the outdoor industry
  • Ability to work in a fast-paced and changing environment
  • Ability to troubleshoot and address challenges while adjusting to constantly changing customer needs
  • Located with-in 25 miles Bozeman, Montana

Desired Job Qualifications:

  • Experience and passion for hunting
  • ERP Experience

Apply Online Now


Dealer Services Associate-170318

Description

Gore is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Our diverse portfolio includes everything from high-performance fabrics and implantable medical devices to industrial manufacturing components and aerospace electronics. Through our product leadership, we've been changing lives and changing industries for more than 50 years. What can you change by joining Gore? Visit gore.com/change-life to find out.

Job Description

Best known as the manufacturer of GORE-TEX® fabrics for garments and footwear, Gore manufactures a wide range of high-performance fabrics engineered to protect wearers in the most demanding environments--from explorers on the North Pole to firefighters, soldiers, and emergency workers. We are looking for a Dealer Sales Associate to join the Sitka® Gear team in Bozeman, MT.

Sitka Gear, a subsidiary of Gore, designs and manufactures the fastest-growing brand of pinnacle performance hunting and archery gear. Visit sitkagear.com to learn more.

If you are searching for a company where you can make a difference, we're looking for you. In this role, you will provide service to Sitka’s dealer base and independent sales representatives. The DSA will be expected to maintain operating efficiency by acting as a liaison between customers, field sales reps, and other departments ensuring accurate order entry, processing, and delivery.

The ideal candidate will:

  • Possess excellent communication and organizational skills
  • Be proficient in his/her understanding of business flow
  • Be detail oriented

Responsibilities include:

  • Drive customer satisfaction through excellent service
  • Drive sales through informed add-on suggestions
  • Serve as primary contact for dealers and sales representatives to respond to inquiries regarding availability, order status, back order status, tracking information, etc.
  • Work with sales associates to execute orders efficiently
  • Provide daily phone support which includes fielding calls for immediate order placement, order changes, return authorizations, delivery status, and more
  • Evaluate and process returns, exchanges, and refunds as appropriate
  • Run pick and pack to release orders daily and communicate as appropriate with 3rd party logistics
  • Receive ship confirmations and ensure proper upload of deliveries to the business database
  • Process inbound and outbound orders
  • Troubleshoot shipments (customs, address errors, etc.)
  • Other duties as directed

Qualifications

Required Job Qualifications:

  • Bachelor’s degree and at least 2 years in a sales related role or a high school diploma and 5 years in a sales related role
  • Active in the outdoors and supportive of the hunting culture
  • Strong communication skills (both verbal and written) including listening skills
  • Demonstrated customer orientation and responsiveness
  • Ability to work in a fast paced and changing environment
  • Demonstrated ability to manage multiple priorities and resolve problems promptly
  • Create an enjoyable experience for the customer when resolving challenges or addressing requests
  • Proven ability to work independently as well as interdependently within the team
  • Proficient with Microsoft Office
  • Located with-in 25 miles Bozeman, Montana

Desired Job Qualifications:

  • ERP Experience is desired

Apply Online Now

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