SITKA Gear FAQs
Q. Does SITKA® Gear offer a Guide/Outfitter or Pro Deal program?
A.Sitka Gear does offer a Pro Purchase Program for qualified professionals, including Guides, Outfitters, Industry Professionals and Fish and Wildlife Officers.
Q. Does SITKA® Gear have sponsored hunters?
A. Yes. Although we proudly support and like to recognize the efforts of every hunter and enthusiast, we do also have a team of sponsored Athletes. To learn more about our athletes, view each of their profiles here.
Q.How do I become a Sitka Athlete?
A.Our Sitka Athlete roster is currently full, but if you would like to touch base with us please feel free to send an email to Info@SitkaGear.com and we will forward it along as appropriate. As well, we love to hear stories from the field and are constantly looking to post customer stories to our blog. Submit your stories here.
Q.How Do I become a SITKA® Gear Dealer?
A.Sitka Gear is continuing to expand and is glad to hear of your interest in becoming a Sitka Gear retailer. Please email your contact information to Dealers@SitkaGear.com and a sales representative will follow up with you as soon as possible.
Sales & Product Selection
Q.Does SITKA® Gear sell direct?
A. Sitka Gear does sell direct to individuals online within Canada and the USA.
Q. Where can I buy SITKA® Gear Products?
A.Sitka Gear products are available from specialty retailers across North America. Please see our Retail Locator for a list of stocking dealers near you. Most retailers will special order Sitka products not in stock. We are also glad to assist you in locating a specific product; call our gear experts at 877-SITKA-GR.
Q. If an item is not in stock or in my local store where can I purchase it?
A. Please visit our dealer locator to find a stocking online dealer or call our gear experts for assistance at 877-SITKA-GR.
Q. Can I place a backorder on SitkaGear.com?
A. Unfortunately, we do not accept back orders at this time. If there’s a specific product you would like to find and it’s not available on our site, please call or email our gear experts at 877-SITKA-GR or Info@SitkaGear.com. We would be glad to help you locate the product from an authorized retailer.
We update our website regularly as products become available throughout the season, so please do check back on SitkaGear.com to stay updated.
Q. Can I order over the phone?
A. Yes, we have gear experts available from the hours of 8:00am MST to 5:00pm MST that are able to answer any of your technical questions as well as process and place orders. During hunting season and other times of the year in which we experience high call volumes please do not be discouraged to leave us a voice message. We will return your call ASAP.
Q. How can I determine which size will fit me best?
A. General sizing info for Sitka Gear products is included on our Sizing Chart page. For questions on specific sizing details, contact our gear experts at 877-SITKA-GR or email us at Info@SitkaGear.com.
Q. How do I know what SITKA® Gear I need for my hunt?
A. Our products are built to be used together as a complete system and are designed for very specific end-uses. For general guidelines on how to build an appropriate system for a specific hunt please check out our System Builder. As well, our gear experts are all avid hunters and are here to assist you in building your system. Don’t hesitate to call them with specific questions at 877-SITKA-GR.
Q. How long will it take to receive my order?
A. We make every effort possible to get your order processed and shipped in a timely fashion. Most orders are shipped within 2 business days of order placement. If an item on your order is backordered or out of stock, you will be contacted by a Sitka Gear customer service associate to discuss alternative options.
Q. How do I track my order?
A. If you have entered a valid email address through the checkout process you will receive an email from FedEx with your tracking number when your shipment is processed.
Q. What method do you use to ship your products?
A. All of our orders are shipped via FedEx. Standard Ground, 2-Day or Overnight deliveries are available. Additional charges do apply for express shipments, oversized items and/or duties & customs into Canada.
Q.Why does my credit card show two charges?
A.Sometimes credit/debit card statements contain two transactions, but this is only a temporary scenario. When a purchase is made, an authorization is placed on your card to temporarily hold the funds on your account. This is not an actual charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account at that time. The authorization will drop off your account within 2-3 business days (depending on the financial institution).
Q. Why do I need to create an account to order online?
A.Creating an account with us helps speed up the ordering process for you and allows you to keep track of your order history, as well as manage your profile information online.
Returns, Warranty & Exchanges
Q. Can I cancel my order?
A. We may be able to cancel your order but can only do this by telephone. Please call us at 877-SITKA-GR as soon as possible after you have placed your order. Otherwise it may be too late, as we try to process and get orders out the door as quickly as possible.
Q. Can I return my SitkaGear.com purchase for a refund for exchange?
A. Yes you can. If it is within 60 days of the original purchase date and you would like to return your product for an exchange or refund, please go to www.sitkagear.com/returns and follow the prompts to receive an RA#. Note, that products must be unused with hangtags still affixed and must have been purchased direct from Sitka Gear. If your item was purchased from one of our Authorized Dealers, please contact them in regards to their individual return policy.
Q. What is SITKA® Gear's Warranty Policy?
A. We stand behind every product we make. If you are unhappy with any of our products at the time your receive them, feel free to send them back. Damage due to wear and tear will be repaired at a reasonable cost. For more details, visit our Repairs and Warranties page.
Q. How do I return and item for a refund or repair?
A. To return a Sitka Gear item that you purchased from a store, please contact the original store to inquire about their individual Returns policy.
If you purchased your gear direct from Sitka Gear please contact one of our customer service associates at 877-SITKA-GR to receive a Return Authorization number.
If your product is damaged or requires repair and you would like to find out more about our warranty policy, please visit our Warranty page.
Product Care & Comments
Q. How do I care for my SITKA® Gear products?
A. Please visit our Product Care Information page for detailed care instructions for all your Sitka Gear products.
Q. If I have comments to make about your products, where may I send them?
A. We greatly value all your feedback, good or bad. Feel free to submit your reviews in our review sections found on every product page.