Refunds and Exchanges

There may be cases in which you want to exchange or return a new piece of gear due to a concern about size, product expectation, color, etc. Gear must be returned within 60 days of the original purchase date.

All items being returned for refund or exchange must have the original hang tags attached, be unused and in new condition. Underwear cannot be returned.

If you already have an account, please click here to start your refund or exchange.

Did you use Guest Checkout?

If so, first create an account here. Then you can start your refund or exchange.

NOTE: In the case of refunds, we will credit the original credit card used for the returned item(s) upon receipt. You must CALL 877-748-5247 for a refund.

SITKA Returns: Easy and Efficient

What can you expect from our returns process?

A Fair Review

All issues or damage is reviewed by a 3rd party so you can be sure of an unbiased decision.

Free Return Shipping

All warranties receive a pre-paid label from FedEx within 1 to 2 business days. *Canadian residents won't be required to ship product back unless that product is waders.*

Timeliness

Repairs currently take between 3 to 4 weeks depending on damage. Expedite options are always available so feel free to call us. If a replacement is warranted, turnaround time can be as short as a few days from the time we receive the item.

Warranties and Repairs

Start Warranty or Repair  

Located in Canada?  Please contact customer service at 877-748-5247 before proceeding.
 

It Works, Guaranteed.  Our Warranty.
We stand behind every product we make. If you are unhappy with any of our products at the time you receive them, please send them back. Damage due to wear and tear will be repaired at a reasonable cost.

Repair Process
While SITKA Gear is built to be tough, it is not invincible. It will be put to the test, encountering limbs, barb wire, rocks and other conditions that may harm or damage the gear. We will try to repair damage caused by normal wear and tear, such as L-Shaped Tears or Punctures at a reasonable cost.

By law, garments sent in for Warranty or Repair must be CLEAN; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your return. On Repairs, please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time from date received for a Warranty Repair is currently 4 to 5 weeks, but may be longer during periods of high volume. Warranties can be expedited but please call our Customer Service Team to facilitate.

Our Warranty/Repair Process will help you identify a defect versus normal wear and tear. Please contact us at 877-748-5247 to discuss the situation further or if you would like an estimate before submitting a non-warrantied repaired.