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Warranty / Exchanges
REFUNDS AND EXCHANGES
There may be cases in which you may want to exchange or return a new piece of gear due a concern about size, product expectations, color, etc. Gear must be returned within 60 days of the original purchase date.
All items being returned for Refund or Exchange must have the original hang tags attached, be unused and in new condition. Underwear cannot be returned.
Please be sure to ship the package with a carrier that can provide tracking and insurance. Returned items should be sent with the SITKA Gear return form and a RA# received using the above link. Gear received without a RA# or proper return form will be sent back to the customer. Please write your RA# on the outside of the box.
Typical turnaround time for Refunds and Exchanges is 3 to 4 business days from when we receive the product, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day).
In the case of Refunds, we will credit the original credit card used for the returned item(s) upon receipt.
WARRANTIES AND REPAIRS
Located in Canada? Please contact customer service at 877-748-5247 before proceeding.Our Warranty
We proudly stand behind every product we make. Items are warrantied for quality, materials, and workmanship for the practical life of the product. Including but not limited to Seam Failures, Zipper Issues, Adhesives, GORE-TEX Failures, Excessive Pilling, and other manufacturing issues. Defective garments will be repaired or replaced at the discretion of Sitka Gear upon arrival. Please follow the link above to start your Warranty or Repair.
Repair Process
While SITKA Gear is built to be tough, it is not invincible. It will be put to the test, encountering limbs, barb wire, rocks and other conditions that may harm or damage the gear. We will try to repair damage caused by normal wear and tear, such as L-Shaped Tears or Punctures at a reasonable cost.
By law, garments sent in for Warranty or Repair must be CLEAN; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your return. On Repairs, please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time from date received for a Warranty Repair is currently 4 to 5 weeks, but may be longer during periods of high volume. Warranties can be expedited but please call our Customer Service Team to facilitate.
Our Warranty/Repair Process will help you identify a defect versus normal wear and tear. Please contact us at 877-748-5247 to discuss the situation further or if you would like an estimate before submitting a non-warrantied repaired.
