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Retail Sales Lead (Non-Associate) - Mall of America
About the Role: SITKA is seeking a Retail Store Sales Lead to join our team in our Mall of America, Minnesota store. In this role, you will report to the Store Manager. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who, in turn, will provide a premium customer experience. You drive store profitability by upholding store operational and visual merchandising standards. You have a customer-first mindset and thrive in fast-paced, ever-changing entrepreneurial environments.
This is not a remote position. This is a contract position. Located in Atlanta, GA
Pay Rate: $22/hr
General Job Duties:
•Model brand service standards to help drive excellent customer experience
•Coach the store team on SITKA standard of customer service, brand identify, product, and operations
•Create and support a culture of customer engagement amongst your team
•Provide a timely response to daily, weekly, and monthly tasks assigned by Assistant Store Manager and Store Manager
•Ensure timely execution of distributed goals and tasks assigned to the sales staff
•Execute opening and closing procedures
•Become a brand expert on all things SITKA
•Assist in inventory procedures, allocation, and replenishment, third party orders, shipping, receiving, cycle counting etc.
•Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience
•Maintain cleanliness of the store by executing and upholding cleaning standards
•Operate the POS to complete all sales, returns and exchange transactions effectively and accurately
•Assist with store events
Qualifications & Experience:
•Positive attitude that goes above and beyond for customers.
•1+ years of customer service and/or retail experience preferred.
•Previous retail knowledge (POS, Inventory, customer service, and sales) preferred.
•Ability to work in a fast-paced environment.
•Knowledge of outdoor gear preferred.
•Must love outdoors, hunting knowledge preferred.
Physical Requirements:
•Stand for the duration of the shift.
•Move and process shipments.
•Ability to lift 45 lbs.
•Operate general office equipment (phones, computers etc.)
FAQs
What is your store’s return policy?
Refunds must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be refunded through our website.
Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.
Refunds will be credited to the original credit/debit card used at the time of purchase.
Please keep in mind that during peak seasons, refunds can take up to 3 weeks to complete once we receive your product.
What is your store’s exchange policy?
Exchanges must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be exchanged through our website or at one of our SITKA retail stores.
Exchanges can be made for a different size of the purchased item. Each product must be in new and unused condition with the original hang tags attached. Exchanges cannot be done for a different item or colorway. Underwear cannot be exchanged.
An item can be exchanged one time. After that, it is only available to return for a refund.
Please keep in mind that during peak seasons, online exchanges can take up to 3 weeks to complete once we receive your product. If you need it faster than this, we recommend returning for a refund and purchasing the correct size, or exchanging in-store.
Do you offer repairs?
We will only begin the repair after you have approved the cost.
What may be able to be repaired: Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.
Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.
Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.
Do you offer a warranty?
If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. For online orders, all warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean.
What Is Covered Under Warranty: Zipper malfunctions, snap failures, seam stitch failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.
I lost my receipt. Can I still return or exchange my item(s)?
Without a receipt, at this time we can offer exchanges or refunds for items purchased in-store. We are unable to offer refunds for online purchases, but we can exchange items or set up a return for any online purchase.
Do you have fitting rooms?
Yes, all our stores are equipped with fitting rooms.
Can I rent hunting gear from your store?
No, we do not have equipment rentals at this time.
Do you have on-site parking?
Yes, we have plenty of on-site parking available to our customers.
Do you offer a military discount?
Yes, we offer active-duty military and veteran discounts. You can apply for the discount program at https://www.sitkagear.com/military-discount, and we honor that discount in all SITKA retail stores.
