About the Role: We are looking for a Retail Gear Guide to join our team for the opening of our Mall of America store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.

This is not a remote position.

Located in Bloomington, MN.

General Job Duties:

• Authentically engage with all customers to provide exceptional customer service and experience

• Become a brand expert on all things SITKA

• Actively participate in reaching sales and other KPI goals

• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.

• Uphold premium merchandising standards that create an exceptional customer experience

• Execute store cleaning responsibilities

• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS

• Assist with store events

• Additional duties as assigned

Qualifications & Experience:

• At least 1 year of customer service and/or retail experience preferred

• Ability to effectively and accurately complete POS transactions

• Ability to work in a fast-paced environment

• Knowledge of outdoor gear preferred

• Excellent sales and customer service skills

• Must love outdoors, hunting knowledge preferred

• Excellent verbal communication skills

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs

• Operate general office equipment (phones, computers etc.)

Perks:

• Unparalleled employee discount

• PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate who fully completes 250+ hours will receive a $50 Visa Gift Card Bonus.

About the Role: The objective of the Key Holder position is to provide exceptional guest experience and support their retail team in the day-to-day operations. This Key Holder will be tasked with providing an exceptional guest and cash-desk experience, supporting in merchandising, BOH management, product receiving and replenishment and overall floor recovery. They will play a key role in the store’s day-to-day operations by overseeing the team, ensuring excellent customer service, and maintaining operational standards. They will ensure that the store principles are followed, providing exceptional guest experience through quality education, relationship building and by delivering a best -in-class Sitka brand experience.

Top Traits and Values • They are passionate about people, product, hunting, and nature. • They are accountable for their actions and take responsibility in any situation. They do not blame, deny, make excuses, or become a victim to circumstance. • They grow through their successes and failures by being vulnerable, humble and by having a willingness to ask for help. • They consider what their team and brand need by being open to all feedback • They demonstrate a persistence and drive for results through consistency and stability. Key Responsibilities • Open and close the store as needed, ensuring security protocols are followed. • Supervise the floor during shifts, managing staff to ensure smooth operations. • Assist in cash management, including opening/closing the registers and handling any discrepancies Guest Experience • Lead by example in delivering excellent guest experience. • Address and resolve guest concerns in a professional and timely manner. • Support team members in meeting and exceeding guest expectations. Team Leadership • Supervise, train, and motivate store associates. • Provide feedback and guidance to staff, ensuring continuous development. • Help to monitor attendance and manager staff performance. Sales and Performance • Assist in driving sales through excellent product knowledge and service. • Support management in achieving store sales targets and key performance indicators. • Monitor and replenish stock levels to meet customer demands. • Assist in merchandising displays and maintaining store cleanliness. • Oversee stock replenishment and organization. Mandatory Skills, Education and/or Competencies • Excellent organizational and time management skills with proven aptitude to prioritize and manage workload • Outstanding customer service, relationship building skills • Ability to process daily procedures • Strong interpersonal skills: presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others. • Exceptional communication skills

Perks:

• Company culture unlike any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.

• Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250+ hours will receive a $50 Visa Gift Card Bonus.