At SITKA, we believe in creating more than just performance hunting gear—we are dedicated to building a community that embraces the pursuit of the wild. Our innovative hunting apparel is designed for those who thrive in the outdoors, driven by a passion for exploration and conservation. We push the boundaries of technology to offer unparalleled comfort and protection in the field. If you share our vision of excellence in craftsmanship and are passionate about connecting people with nature, we invite you to explore our career opportunities and join our mission.
Part-Time Seasonal Customer Service Associate - Bozeman
Assignment Length: 19-24 months
Pay Rate: $21/hr
Hours: Mon - Fri 8:00am-5:00pm
Responsibilities:
Provide prompt and accurate responses to calls and emails.
Be the expert voice of the organization.
Have a professional demeanor in all written and verbal communication.
Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives.
Troubleshoot and solve problems independently.
Provide timely feedback to the organization regarding product or service failures or customer concerns.
High attention to detail, accuracy and excellence in a very fast paced environment.
Partner with other associates and cross-functional teams.
Required Qualifications:
High school diploma or equivalent
Computer knowledge and skills, including MS Windows, Outlook, Word and Excel
At least one year customer service experience
Desired Qualifications:
Previous SITKA Gear experience
Experience working with CRM Systems
Experience with Zendesk Platform
Retail Gear Guide (Non-Associate) Full-Time - Columbus
About the Role: We are looking for a Retail Gear Guide to join our team for our Columbus, OH store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
Located in Columbus, OH
General Job Duties:
• Authentically engage with all customers to provide exceptional customer service and experience
• Become a brand expert
• Actively participate in reaching sales and other KPI goals
• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
• Uphold premium merchandising standards that create an exceptional customer experience
•Execute store cleaning responsibilities
• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
• Assist with store events
• Additional duties as assigned
Qualifications & Experience:
• At least 1 year of customer service and/or retail experience preferred
• Ability to effectively and accurately complete POS transactions
• Ability to work in a fast-paced environment
• Knowledge of outdoor gear preferred
• Excellent sales and customer service skills
• Must love outdoors, hunting knowledge preferred
• Excellent verbal communication skills
Physical Requirements:
• Stand for the duration of the shift
• Move and process shipments
• Ability to lift 45 lbs
• Operate general office equipment (phones, computers etc.)
Benefits:
• Employee discount!
• Working with a passionate crew of outdoors enthusiast
Retail Gear Guide (Non-Associate) Part Time - Mall of America
About the Role: Sitka is looking for a part-time Retail Gear Guide to join our team for the opening of our Mall of America store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
This is not a remote position. This is a contract position located in Bloomington, MN
General Job Duties:
•Authentically engage with all customers to provide exceptional customer service and experience
•Become a brand expert on all things SITKA
•Actively participate in reaching sales and other KPI goals
•Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
•Uphold premium merchandising standards that create an exceptional customer experience
•Execute store cleaning responsibilities
•Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
•Assist with store events
•Additional duties as assigned
Qualifications & Experience:
•At least 1 year of customer service and/or retail experience preferred
•Ability to effectively and accurately complete POS transactions
•Ability to work in a fast-paced environment
•Knowledge of outdoor gear preferred
•Excellent sales and customer service skills
•Must love outdoors, hunting knowledge preferred
•Excellent verbal communication skills
Physical Requirements:
•Stand for the duration of the shift
•Move and process shipments
•Ability to lift 45 lbs
•Operate general office equipment (phones, computers etc.)
It Works, Guaranteed
We stand behind every product we make. If you’re not satisfied with your gear at the time you get it, please send it back. Damage due to wear and tear will be repaired at a reasonable cost.
Our Retailers
Seeing is believing. Visit your authorized SITKA retailer to experience SITKA gear first hand and see how our complete systems can transform your hunting experience in any region, weather or terrain.
Expert Support
How can we help? From support with your order, to product questions, to help with your packing list for the hunt of your dreams, you have access to our entire team and vast network of expert guides.