About The Role

The Retail Channel Sales Leader will own and evolve the brand’s owned-retail channel, positioning physical retail as a critical growth engine and a cornerstone of a seamless omnichannel brand experience. This role is responsible for driving sales, productivity, and profitability while delivering exceptional, consumer-first retail experiences that reflect the brand’s values and deepen emotional connection with customers.Working in close partnership with DTC e-commerce, merchandising, marketing, and operations teams, this leader will align physical retail and digital touchpoints to create a cohesive journey across channels. They will leverage data and insights to optimize assortment, inventory flow, and product turns—always through the lens of best serving the consumer—while ensuring stores function as cultural destinations within their local communities.This role blends strategic leadership with operational excellence, owning P&L performance, leading retail expansion and innovation, and building high-performing teams that consistently deliver outstanding results and brand experiences.This position will be located at our facility in Bozeman, Montana, with the possibility of a hybrid work arrangement. Relocation assistance is available for this position.

Responsibilities

•Own and shape the brand’s owned-retail strategy in close partnership with DTC e-commerce and executive leadership to deliver a seamless, omnichannel brand experience.

•Drive sales growth, productivity, and profitability across the retail channel with full P&L accountability, including traffic, conversion, AOV, and product turns.

•Create consumer-first retail experiences that serve as cultural destinations, leveraging assortment strategy, community engagement, events, and localized storytelling.

•Lead the end-to-end customer journey across physical retail, ensuring store design, visual merchandising, service standards, and digital touchpoints are integrated and brand-consistent.

•Align retail and DTC e-commerce teams to optimize the omnichannel consumer journey, including buy-online-pick-up, ship-from-store, returns, and shared customer insights.

•Optimize retail productivity and inventory turns through data-driven assortment planning, in-season management, and inventory flow—always through the lens of best serving the consumer.

•Oversee retail operations at scale, ensuring excellence in inventory management, staffing models, expense control, and day-to-day execution.

•Lead store expansion and evolution, including site selection, lease negotiation, new store openings, and ongoing format innovation aligned with consumer behavior and market opportunity.

•Leverage analytics and insights to inform decisions across merchandising, inventory, marketing, and staffing, and clearly communicate insights to cross-functional partners.

•Build, inspire, and develop high-performing retail leadership teams and store managers who deliver strong results and exceptional customer experiences.

Required Qualifications

•Bachelor’s degree required; degree in business, management, marketing, or a related field preferred.

•A minimum of 10 years of progressive leadership experience in multi-unit owned retail, including retail operations and/or channel leadership roles.

•Proven experience leading retail within a premium consumer brand environment, ideally $100M+ in annual revenue.

•Demonstrated ability to deliver sales growth, improve retail productivity, and exceed P&L targets while maintaining a premium brand experience.

•Strong understanding of omnichannel retail, including close partnership with DTC e-commerce to deliver a seamless consumer journey.

•Expertise in retail analytics and KPIs, including productivity metrics, inventory turns, sell-through, and conversion, with the ability to translate insights into action.

•Experience expanding and scaling an owned retail channel, including site selection, store design, hiring, and successful store openings.

•Deep knowledge of optimizing the brick-and-mortar customer journey across merchandising, visual presentation, community engagement, and store team training.

•Highly collaborative leader with a track record of influencing cross-functional partners and coaching teams through growth and change.

•Willingness to travel 50%+ nationally for store openings, visits, events, training, and market scouting.

This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.

What We Offer

Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow. We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws. Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.

Assignment Length: 19-24 months

Pay Rate: $21/hr

Hours: Mon - Fri 8:00am-5:00pm

Responsibilities:

• Provide prompt and accurate responses to calls and emails.

• Be the expert voice of the organization.

• Have a professional demeanor in all written and verbal communication.

• Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives.

• Troubleshoot and solve problems independently.

• Provide timely feedback to the organization regarding product or service failures or customer concerns.

• High attention to detail, accuracy and excellence in a very fast paced environment.

• Partner with other associates and cross-functional teams.

Required Qualifications:

• High school diploma or equivalent

• Computer knowledge and skills, including MS Windows, Outlook, Word and Excel

• At least one year customer service experience

Desired Qualifications:

• Previous SITKA Gear experience

• Experience working with CRM Systems

• Experience with Zendesk Platform

About the Role: We are looking for a Retail Gear Guide to join our team for our Columbus, OH store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.

Located in Columbus, OH

General Job Duties:

• Authentically engage with all customers to provide exceptional customer service and experience

• Become a brand expert

• Actively participate in reaching sales and other KPI goals

• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.

• Uphold premium merchandising standards that create an exceptional customer experience

•Execute store cleaning responsibilities

• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS

• Assist with store events

• Additional duties as assigned

Qualifications & Experience:

• At least 1 year of customer service and/or retail experience preferred

• Ability to effectively and accurately complete POS transactions

• Ability to work in a fast-paced environment

• Knowledge of outdoor gear preferred

• Excellent sales and customer service skills

• Must love outdoors, hunting knowledge preferred

• Excellent verbal communication skills

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs

• Operate general office equipment (phones, computers etc.)

Benefits:

• Employee discount!

• Working with a passionate crew of outdoors enthusiast

SITKA® GEAR About the Role: We are looking for a Retail Gear Guide to join our team for the opening of our Mall of America store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager. This is not a remote position. Located in Bloomington, MN General Job Duties:

• Authentically engage with all customers to provide exceptional customer service and experience

• Become a brand expert on all things SITKA

• Actively participate in reaching sales and other KPI goals

• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.

• Uphold premium merchandising standards that create an exceptional customerexperience

• Execute store cleaning responsibilities

• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS

• Assist with store events

• Additional duties as assigned Qualifications & Experience: At least 1 year of customer service and/or retail experience preferred Ability to effectively and accurately complete POS transactions Ability to work in a fast-paced environment Knowledge of outdoor gear preferred Excellent sales and customer service skills Must love outdoors, hunting knowledge preferred Excellent verbal communication skills Physical Requirements: Stand for the duration of the shift Move and process shipments Ability to lift 45 lbs Operate general office equipment (phones, computers etc.) Benefits: Employee discount! Working with a passionate crew of outdoors enthusiasts