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Temporary Consumer Service Associate

  • Temporary Hire
  • 1-3 yrs Customer Service Experience
  • Undergraduate Degree Preferred
  • Located at Sitka Offices, Bozeman MT

Position Summary
Our rapidly growing enterprise is seeking an experienced consumer service associate (CSA) to provide best in class customer service to Sitka’s retail & Wholesale Customers.

This associate will be responsible for Sitka’s 800 phone line and will be the “voice of the brand.” It is essential that the CSA is experienced with hunting products and an end user of Sitka product. Effective communication and drive for success is a must.

Primary Responsibilities

  • Provide daily phone support which includes fielding calls for order placement, order changes, return authorizations, delivery status, warranty questions, and more.
  • Proactively execute outbound calls returning customer call to help maintain and increase sales
  • Proactively answer consumer/dealer inquiries via Sitka’s customer service email account
  • Interface with consumers to asses needs
  • Support for other areas of the team may be required periodically as business needs change

Requirements

  • Bachelor’s degree preferred and at least 2 years in a sales/service related role or a high school diploma and 4 years in a sales related role
  • Strong communication skills (both verbal and written) including listening skills
  • Demonstrated customer orientation and responsiveness
  • Ability to work in a fast paced and changing environment
  • Demonstrated ability to manage multiple priorities and resolve problems promptly
  • Ability to troubleshoot and address challenges and adjust to constantly changing customer needs
  • Proven ability to work independently as well as interdependently within the team
  • Ability to comfortably navigate Microsoft Office or similar software
  • Strong desire to work in the outdoor industry
  • Avid hunter preferred

Apply Online


Dealer Services

  • 2-5 yrs Customer Service Experience
  • Passion for hunting a plus.
  • Located at Sitka Offices, Bozeman MT
  • Position Summary
    Our Rapidly growing enterprise is seeking an experienced Dealer Service Associate (DSA) to join the Sitka team.

    This Role will focus their efforts on providing premiere customer support for the sales team, providing service to Sitka’s dealer base and independent sales representatives. The DS Role will be expected to maintain operating efficiency by acting as a liaison between customers, field sales reps, and other departments insuring accurate order entry, processing, and delivery. The successful candidate for this position will possess excellent communication skills, maintain analytical accuracy, have a profound understanding of business flow, and be very detail oriented.

    Primary Responsibilities

    • Serve as a primary contact for dealers and sales representatives to respond to inquiries regarding availability, order status, back order status, tracking information, etc.
    • Work with sales associates to make special shipping requests and same day shipping needs a possibility. Coordinate all drop shipments (paperwork, logistics, etc.)
    • Provide daily phone support which includes fielding calls for immediate order placement, order changes, return authorizations, delivery status, and more.
    • Evaluate and process returns, exchanges, and refunds as appropriate.
    • Run pick and pack to release orders daily and communicate as appropriate with 3rd party logistics.
    • Receive ship confirmations via EDI and ensure proper upload of deliveries to SAP by reviewing inbound files
    • Process EDI inbound and outbound orders within SAP
    • Troubleshoot shipments (customs, address errors, etc.)
    • Drive customer satisfaction through excellent service

    Requirements

    • At least 2 yrs Customer Service Experience.
    • Strong communication skills (both verbal and written) including listening skills
    • Demonstrated customer orientation and responsiveness
    • Ability to work in a fast paced and changing environment
    • Demonstrated ability to manage multiple priorities and resolve problems promptly
    • Ability to troubleshoot and address challenges and adjust to constantly changing customer needs
    • Proven ability to work independently as well as interdependently within the team
    • Ability to comfortably navigate Microsoft Office or similar software
    • ERP Experience is a plus
    • Strong desire to work in the

    Apply Online

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