Career Opportunities
About the Role: SITKA® Gear, a subsidiary of Gore and the hunting industry’s fastest growing brand of technical and performance apparel, is looking for an eCommerce Channel Leader to join our Sitka team.
This position will be located at our facility in Bozeman, Montana, with the possibility of a hybrid work arrangement, depending upon the responsibilities of the role and business needs.
Responsibilities:
Develop and execute the company’s short and long-term ecommerce strategy
P&L and experience ownership – drive the daily execution of a high-end brand experience in alignment with overall revenue and profitability targets
Monitor and analyze performance across the ecommerce channel and implement actions to meet and exceed targets
Oversee the design, functionality, and user experience of the e-commerce website and identify opportunities to improve the overall customer experience through continuous testing and optimization
Lead the ecommerce team to build a cohesive on-brand consumer experience across merchandising, onsite experience, sales, marketing, and other cross-functional partners
Work with the content and creative team to ensure a high-end brand experience at all online touchpoints
Partner with merchandising and planning teams to ensure forecast, demand plan, and inventory position is in-line with ecommerce goals and requirements
Develop and lead the implementation of an iterative UX optimization roadmap, monitor competitive websites, industry trends, new technologies, and digital services for growth opportunities
Ensure compliance with data protection and online security regulation
Required Qualifications:
Minimum of a Bachelor's degree
Minimum 10 years of experience as an e-commerce leader
Minimum 5 years with a +$200M B2C and B2B premium consumer apparel or footwear brand
Experience in KPI setting and tracking, dashboard creation, customer data, web analytics, performance digital marketing analytics, customer segmentation, and testing/optimization techniques with the ability to extract insights from data and KPIs
Experience developing innovative strategic plans, website roadmaps, and quantitative business cases to drive the prioritization of investments while applying pragmatic solutions to execution and delivering results
Proven experience optimizing the customer journey on-site including new merchandising functionality, content presentation, landing page optimization, sort, filter, and navigation for an apparel or footwear brand
Strong online merchandising skills, as well as proven proficiency in content management, user experience design, usability best practices, and search engine optimizations for an apparel or footwear brand
Ability to drive sales to meet or exceed P&L goals while maintaining a high-end brand experience
Ability to work across functions and teams to catalyze change in a positive, collaborative, and transparent way and providing coaching to support development
Ability to travel up to 25%
Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore’s hybrid working policies, from the country in which they are employed.
What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow. We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect. Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations. Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws. Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description. Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact
Additional Information
Travel%: 25%
Shift: Day Job
Schedule: Full-time
SITKA is actively seeking a Retail Store Manager to lead our Bozeman, Montana store. You will provide leadership and direction to the store team and successfully execute company strategies. The Retail Store Manager will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You will drive store profitability by controlling expenses, protecting company assets, and upholding store operational and visual merchandising standards. The chosen candidate will have a customer-first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.
This is not a remote position. Located in Bozeman, Montana
Responsibilities:
Sales and Profitability
Maximize store sales and achieves store sales goals
Measure and monitor progress and results against KPIs
Manage operating and payroll expenses to maximize sales and profitability
Brand Experience/Customer Service
Drive excellence in customer service in store by modeling brand service standards
Monitor customer feedback and address all customer concerns quickly
Ensure store team engages with each customer to create an authentic brand experience
Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic
Training & Coaching Team
Hold store leadership to SITKA standard of customer service and engagement, brand identity, product knowledge, and operations
Execute training programs, including education on product and assortment to enhance selling and customer engagement
Conduct store meetings as needed
Provide timely training, coaching, and feedback to enable team success and growth
Operations & Inventory
Ensure team follows all company and store policies and procedures
Create and manage store schedules to support the needs of the business within the allotted payroll plans
Maintain appropriate inventory levels
Execute inventory receiving and replenishment processes efficiently and accurately"
Execute inventory counts as needed
Visual Merchandising
Maintain store visual merchandising standards
Plan and execute floor-sets and merchandising direction
Communicate with corporate partners regarding merchandise assortment, trends, and needs
Talent Management
Attract, recruit, and hire high caliber talent as well as maintain a succession plan
Create and develop a high-performing team of customer focused Guides and Leads
Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with HR
Ensure compliance with all HR policies and procedures
Maintain an Open-Door Policy
Safety, & Compliance
Ensure compliance with safety and security policies and procedures
Partner with Security to identify trends and translate strategies into action to meet company shrink goals
Address and report any customer or employee injuries immediately
Professional Conduct
Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others
Qualifications and Attributes:
High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
At least 5 years of management experience in a fast-paced, high volume retail environment
Experience in a specialty retail environment, outdoor apparel industry preferred
Experience opening retail stores preferred
Demonstrated success achieving sales and profit results through leading store team
Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
Detail orientated and excellent organization skills
Proficient in Microsoft Office applications, Power BI or like reporting tool, and retail POS
Experience executing store community participation and events, with experience planning events preferred
Available to work a flexible schedule including weekends, evenings, and holidays
Physical Requirements:
Operate office equipment and technology (i.e., computers, phones, copier, etc.)
Standing required for entire work shift
Bend, lift, open, and move product up to 50 pounds as needed
Equal Employment Opportunity
Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.
Diversity and Inclusion Promise
Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.
About the Role: Sitka is looking for a Retail Gear Guide to join our team for the opening of our Dallas, Texas store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
This is not a remote position. This is a contract position located in Dallas, TX
General Job Duties:
Authentically engage with all customers to provide exceptional customer service and experience
Become a brand expert on all things SITKA
Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
Uphold premium merchandising standards that create an exceptional customer experience
Execute store cleaning responsibilities
Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
Assist with store events
Additional duties as assigned
Qualifications & Experience:
At least 1 year of customer service and/or retail experience preferred
Ability to effectively and accurately complete POS transactions
Ability to work in a fast-paced environment
Knowledge of outdoor gear preferred
Must love outdoors, hunting knowledge preferred
Physical Requirements:
Stand for the duration of the shift
Move and process shipments
Ability to lift 45 lbs
Operate general office equipment (phones, computers etc.)
Benefits:
Employee discount!
Working with a passionate crew of outdoors enthusiasts
With a team of passionate staffing experts, high-powered hiring tools, and a wide network of clients and positions, when businesses need talent and job seekers are searching for the perfect opportunity, they turn to Placers. With Placers, you'll never be “just another resume”. Placers values everyone. We like you the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. From day one, we’re invested in your success and work closely with you to understand your unique goals. We are committed to being a consultant to business and a coach to the workforce by not settling for “good enough” and ensuring you are receiving Nth degree service! If you’re a job seeker, apply today, and allow us to ignite the spark between businesses and next-level talent!
Perks:
Company culture like any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.
Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify
Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250+ hours will receive a $50 Visa Gift Card Bonus.
Equal Employment Opportunity
Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.
Diversity and Inclusion Promise
Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.
About the Role: SITKA Gear is looking for a part-time Retail Gear Guide to join our team at the Dallas, Texas store. In this role, you will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
This is not a remote position. This is a contract position located in Dallas, TX
General Job Duties:
Authentically engage with all customers to provide exceptional customer service and experience
Become a brand expert on all things SITKA
Actively participate in reaching sales and other KPI goals
Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
Uphold premium merchandising standards that create an exceptional customer experience
Execute store cleaning responsibilities
Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
Assist with store events
Additional duties as assigned
Qualifications & Experience:
At least 1 year of customer service and/or retail experience preferred
Ability to effectively and accurately complete POS transactions
Ability to work in a fast-paced environment
Knowledge of outdoor gear preferred
Excellent sales and customer service skills
Must love outdoors, hunting knowledge preferred
Excellent verbal communication skills
Physical Requirements:
Stand for the duration of the shift
Move and process shipments
Ability to lift 45 lbs
Operate general office equipment (phones, computers etc.)
Perks:
Unparalleled employee discount
PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify
Referral Program Perks! Employees who refer a candidate who fully completes 250+ hours will receive a $50 Visa Gift Card Bonus.
Equal Employment Opportunity
Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.
Diversity and Inclusion Promise
Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.
About the Role: Sitka is looking for a Retail Gear Guide to join our team for the opening of our Atlanta, Georgia store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
This is not a remote position. This is a contract position located in Atlanta, GA
General Job Duties:
Authentically engage with all customers to provide exceptional customer service and experience
Become a brand expert on all things SITKA
Actively participate in reaching sales and other KPI goals
Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
Uphold premium merchandising standards that create an exceptional customer experience
Execute store cleaning responsibilities
Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
Assist with store events
Additional duties as assigned
Qualifications & Experience:
At least 1 year of customer service and/or retail experience preferred
Ability to effectively and accurately complete POS transactions
Ability to work in a fast-paced environment
Knowledge of outdoor gear preferred
Excellent sales and customer service skills
Must love outdoors, hunting knowledge preferred
Excellent verbal communication skills
Physical Requirements:
Stand for the duration of the shift
Move and process shipments
Ability to lift 45 lbs
Operate general office equipment (phones, computers etc.)
Perks:
Unparalleled employee discount
PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify
Referral Program Perks! Employees who refer a candidate who fully completes 250+ hours will receive a $50 Visa Gift Card Bonus.
Equal Employment Opportunity
Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.
Diversity and Inclusion Promise
Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.
About the Role: Sitka is looking for a Retail Gear Guide to join our team for the opening of our Atlanta, Georgia store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
This is not a remote position. This is a contract position located in Atlanta, GA
General Job Duties:
Authentically engage with all customers to provide exceptional customer service and experience
Become a brand expert on all things SITKA
Actively participate in reaching sales and other KPI goals
Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
Uphold premium merchandising standards that create an exceptional customer experience
Execute store cleaning responsibilities
Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
Assist with store events
Additional duties as assigned
Qualifications & Experience:
At least 1 year of customer service and/or retail experience preferred
Ability to effectively and accurately complete POS transactions
Ability to work in a fast-paced environment
Knowledge of outdoor gear preferred
Excellent sales and customer service skills
Must love outdoors, hunting knowledge preferred
Excellent verbal communication skills
Physical Requirements:
Stand for the duration of the shift
Move and process shipments
Ability to lift 45 lbs
Operate general office equipment (phones, computers etc.)
Perks:
Unparalleled employee discount
PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify
Referral Program Perks! Employees who refer a candidate who fully completes 250+ hours will receive a $50 Visa Gift Card Bonus.
Equal Employment Opportunity
Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.
Diversity and Inclusion Promise
Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.
We stand behind every product we make. If you are not satisfied with your gear at the time you receive them, please send them back. Damage due to wear and tear will be repaired at a reasonable cost.
Seeing is believing. Visit your authorized SITKA retailer to experience SITKA gear first hand and see how our complete systems can transform your hunting experience in any region, weather or terrain.
How can we help? From support with your order, to product questions, to help with your packing list for the hunt of your dreams, you have access to our entire team and vast network of expert guides.