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SITKA Gear  Career Opportunities



SITKA® Gear Customer Service Manager-193637


Description:
Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. Learn More.  

About the Industry:
Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions. Learn More.  

Job Description:
Best-known as the manufacturer of GORE-TEX® fabrics for garments and footwear, Gore manufactures a wide range of high-performance fabrics engineered to protect wearers in demanding environments—from explorers on the North Pole to firefighters, soldiers, and emergency workers. SITKA® Gear, a subsidiary of Gore and the hunting industry’s fastest growing brand of technical and performance apparel, is looking for an expert Customer Service Manager to join our team in Bozeman, Montana.

Responsibilities:
  • Hiring, training and managing a full time and part time customer service staff
  • Managing the onboarding of pro consumers to meet or exceed buyer file goals
  • Managing the policing of the pro program to minimize program abuse
  • Being responsible for annual customer service planning, including but not limited to budgets, KPIs, staffing and sales contribution
  • Handling customer service data collection, analysis and reporting
  • Being responsible for ongoing optimization of the customer service experience to the Loyalty Business Plan across all direct to consumer touch-points
  • Managing the alignment of the customer service experience with the brand strategy and business plan
  • Leading the process to determine the best solution for tracking and measuring KPI’s as determined within the strategic planning process
Required Qualifications:  
  • Experience implementing CRM solutions into a customer service team
  • Minimum of 3 years of relevant Customer Service Management experience
  • Clear understanding of the multi-channel direct to consumer landscape and demonstrated success with building a team to operate in that environment
  • Demonstrated:
    • Ability to strive in a fast paced, demanding environment
    • Ability to exhibit strong organizational skills with the ability to manage multiple priorities and projects
    • Effective communication skills, both verbally and in writing
  • Follow through on commitments to internal and external teams
  • Understanding of how to identify and track KPI’s within the customer service space
  • Relocation to Bozeman, Montana
  • Ability to:
    • Influence key internal and external stakeholders to drive initiatives to completion while successfully developing lasting relationships
    • Travel (5%)
Desired Qualifications: 
  • Minimum of 5 years of relevant Customer Service Management experience
  • A passion for product, merchandising, customer experiences and SITKA’s success
  • Resourceful self-starter and natural team leader with an analytical mindset that can lead SITKA’s customer service experience forward

Apply Online


Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.
Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.
Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)


 

SITKA Gear Content Creator-193136


Description:
Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. Learn More.  

About the Industry:
Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions. Learn More.  

Job Description:
SITKA® Gear, a subsidiary of Gore and the hunting industry’s fastest growing brand of technical and performance apparel, is looking for an expert Content Creator to join our team in Bozeman, Montana.

Beginning with our introduction of premium hunting apparel, and extending to every element of our business, SITKA is committed to continually advancing the hunting industry. We approach the ever-changing world of Content with the same conviction.

From documenting the hunting lifestyle (prep, hunt, food, etc.), to capturing consumer relevant moments at SITKA HQ, to shooting new product videos, this Content Creator will create work that defines the SITKA lifestyle through remarkable video content. Our consumers want more content from SITKA and this team member will feed that need by delivering modern video content at high frequency.

Responsibilities:
  • Recognizing interesting moments and shooting remarkable social-focused videos that define the SITKA lifestyle
  • Shooting culturally relevant content covering everything from hunts, SITKA HQ life, utility/how-to, product launches, events, and the occasional studio video
  • Creating and managing a robust shooting schedule
  • Continually improving personal skill set as relates to videography skills and tactics
  • Understanding and applying provided creative direction and feedback to create great work
Required Qualifications:
  • Deep experience creating video content for personal channels or brands and must provide links to samples of this work to be considered
  • Strong existing knowledge of Adobe suite of creative tools, namely Premier Pro and After Effects and willingness to continually add to this knowledge
  • Demonstrated knowledge of authentic storytelling that defines a lifestyle
  • Track record of creating a large volume of content and delivering it to the world at speed
  • Proven ability to manage many priorities and projects and influence key internal stakeholders to drive projects to completion while successfully developing lasting relationships
  • Ability to:
    • Shoot video and still photography to brand standards and style
    • Relocate to Bozeman, Montana
    • Travel (45%) and to spend extended time outdoors in extreme environmental conditions (elevation and temperature fluctuation) and under physical strain (backpacking own equipment)  
    • And willingness to work in a fast paced, demanding, deadline driven environment
  Desired Qualifications:
  • Proven working knowledge of modern video editing techniques and best practices
  • Understanding of social media best practices for video across all platforms
  • Knowledge of modern content theory and the hunting lifestyle

Apply Online


Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.
Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.
Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)

 

SITKA® Gear Retail Store Manager-192889


Description:
Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. Learn More.  

About the Industry:
Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions. Learn More.  

Job Description:
W. L. Gore is looking for an experienced Retail Store Manager to join our SITKA@ Gear team in Bozeman, Montana.

Responsibilities:
  • Overseeing day-to-day store operations
  • Managing store P&L and achieving targets by meeting/exceeding sales and cost of goods sold goals and managing labor and other operating expenses
  • Ensuring high levels of customer satisfaction through an engaging experience and excellent service
  • Maintaining outstanding store condition and visual merchandising standards
  • Organizing store operations and scheduling and allocating responsibilities to asst. managers, sales associates and cashiers
  • Helping recruit, train, coach, mentor and provide feedback to a service-driven and high performing team
  • Analyzing sales reports and stock levels and collaborating with buying team on fill-in and futures orders
  • Overseeing management and movement of the store's inventory to reduce cost of goods sold and shrinkage
  • Overseeing in-store promotional events or displays
  • Keeping abreast of market trends and local competition to determine the need for improvements in the store
  • Ensuring the store fulfills all legal health and safety guidelines
  • Preparing regular reports (KPIs, stock levels, buying trends, customer needs and feedback, etc.)
Required Qualifications:
  • A Bachelor's Degree in Sales, Business or related field and 5 years of store management consumer apparel, footwear or accessories retail experience OR a High School Diploma and 10 years of store management consumer apparel, footwear or accessories retail experience.
  • Hired and trained a retail staff of at least 25 associates
  • Strong organizational skills
  • Experience with ELS and other retail management systems
  • Proven experience building and maintaining a store promotional calendar
  • Excellent communication and interpersonal skills
  • Positive customer and consumer experience focused
  • Willingness to relocate to Bozeman, MT
  Desired Qualifications:
  • Previous experience opening brand new stores

Apply Online


Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.
Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.
Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)