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SITKA Gear  Career Opportunities



SITKA® Gear Customer Service Manager-193637


Description:
Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. Learn More.  

About the Industry:
Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions. Learn More.  

Job Description:
Best-known as the manufacturer of GORE-TEX® fabrics for garments and footwear, Gore manufactures a wide range of high-performance fabrics engineered to protect wearers in demanding environments—from explorers on the North Pole to firefighters, soldiers, and emergency workers. SITKA® Gear, a subsidiary of Gore and the hunting industry’s fastest growing brand of technical and performance apparel, is looking for an expert Customer Service Manager to join our team in Bozeman, Montana.

Responsibilities:
  • Hiring, training and managing a full time and part time customer service staff
  • Managing the onboarding of pro consumers to meet or exceed buyer file goals
  • Managing the policing of the pro program to minimize program abuse
  • Being responsible for annual customer service planning, including but not limited to budgets, KPIs, staffing and sales contribution
  • Handling customer service data collection, analysis and reporting
  • Being responsible for ongoing optimization of the customer service experience to the Loyalty Business Plan across all direct to consumer touch-points
  • Managing the alignment of the customer service experience with the brand strategy and business plan
  • Leading the process to determine the best solution for tracking and measuring KPI’s as determined within the strategic planning process
Required Qualifications:  
  • Experience implementing CRM solutions into a customer service team
  • Minimum of 3 years of relevant Customer Service Management experience
  • Clear understanding of the multi-channel direct to consumer landscape and demonstrated success with building a team to operate in that environment
  • Demonstrated:
    • Ability to strive in a fast paced, demanding environment
    • Ability to exhibit strong organizational skills with the ability to manage multiple priorities and projects
    • Effective communication skills, both verbally and in writing
  • Follow through on commitments to internal and external teams
  • Understanding of how to identify and track KPI’s within the customer service space
  • Relocation to Bozeman, Montana
  • Ability to:
    • Influence key internal and external stakeholders to drive initiatives to completion while successfully developing lasting relationships
    • Travel (5%)
Desired Qualifications: 
  • Minimum of 5 years of relevant Customer Service Management experience
  • A passion for product, merchandising, customer experiences and SITKA’s success
  • Resourceful self-starter and natural team leader with an analytical mindset that can lead SITKA’s customer service experience forward

Apply Online


Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.
Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.
Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)



SITKA Gear Product Developer-193328


Description:
Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. Learn More.  

About the Industry:
Gore’s pioneering contributions to the science of comfort and protection create fabrics for a range of activities and conditions. Learn More.  

Job Description:
W. L. Gore is looking for a Product Developer to join our SITKA team in Bozeman, Montana. This Associate will support the design and manufacturing of specialty products from ideation to commercialization.

Responsibilities:
  • Managing technical development of assigned styles from design concept through to production-ready hand-off, ensuring both fit and technical engineering meets or exceeds expectation
  • Being a creative thinker and able to engineer to create innovative solutions that scale to production
  • Supporting development and manufacturing of products (largely within a US supply chain)
  • Partnering with Designers to understand fit intent and aesthetic ensuring translation into proto samples
  • Capturing and detailing all product materials/construction information, and maintaining Bill of Materials (BOM) and Product Lifestyle Management (PLM) information that will result in efficient raw material purchasing and accurately produced finished product
  • Ensuring the continuous integrity of product specifications in PLM, including materials, patterns, markers, grading information, size charts, technical drawings, and other critical data
  • Managing the pattern creation process and ensuring that fit and quality standards are achieved in a timely fashion
  • Managing the calendar and development process including costing, quality evaluation, fabric, yarn, trim and color standards, and approval requirements
  • Managing prototypes; sample and production approvals to ensure quality standards as well as on time deliveries
  • Developing products, recommending materials, and construction techniques that meet design expectations and engineer the product to pre-determined gross margin targets, FOB including pre-cost estimates, first costs through to final cost.  Identifying materials and construction technology that supports design vision and product requirements. Providing solutions as necessary
  • Coordinating with Sales, Production, Marketing, and Design departments on all sampling requirements
Required Qualifications:  
  • Minimum of 5 years experience as a product developer of technical outdoor apparel, to include hands-on experience with garment construction, patterns, and textiles
  • Solid working knowledge of design-platform software, including Adobe Illustrator, Microsoft Word and Excel, and hands-on experience with a Product Lifestyle Management (PLM) system
  • Demonstrated ability in the following areas:
    • Attention to detail
    • Interpersonal skills
    • Organizational skills
    • Managing multiple projects within different product lines
    • Operating under minimal supervision and meeting all deliverables
  • Strong verbal and written communication skills
  • Deadline driven with a track record for delivering great results on time
  • Demonstrated initiative and a strong work ethic
Desired Qualifications: 
  • Undergraduate degree related to apparel design, development, or manufacturing
  • Experience in Spec driven businesses with largely US based supply chain
  • Knowledge of textile material specifications and associated printing, treatments, and coatings

Apply Online


Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.
Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.
Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)