SITKA Charlotte - Hunting & Outdoor Gear Store

SITKA is actively seeking a Retail Store Manager to lead our store opening in the summer of 2024. You will provide leadership and direction to the store team and successfully execute company strategies. You'll be responsible for determining and maintaining optimal staffing levels, recruiting, hiring, coaching, and motivating a team of brand advocates who in turn will provide a "wow" factor level of customer experience. The Retail Store Manager will drive store profitability by controlling expenses, protecting company assets, and upholding store operational and visual merchandising standards. You must have a customer-first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

This is not a remote position. Located in Charlotte, North Carolina

Responsibilities:

Sales and Profitability

• Maximize store sales and achieves store sales goals

• Measure and monitor progress and results against KPIs

• Manage operating and payroll expenses to maximize sales and profitability

Brand Experience/Customer Service

• Drive excellence in customer service in store by modeling brand service standards

• Monitor customer feedback and address all customer concerns quickly

• Ensure store team engages with each customer to create an authentic brand experience

• Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic

Training & Coaching Team

• Hold store leadership to SITKA standard of customer service and engagement, brand identity, product knowledge, and operations

• Execute training programs, including education on product and assortment to enhance selling and customer engagement

• Conduct store meetings as needed

• Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory

• Ensure team follows all company and store policies and procedures

• Create and manage store schedules to support the needs of the business within the allotted payroll plans

• Maintain appropriate inventory levels

• Execute inventory receiving and replenishment processes efficiently and accurately"

• Execute inventory counts as needed

Visual Merchandising

• Maintain store visual merchandising standards

• Plan and execute floor-sets and merchandising direction

• Communicate with corporate partners regarding merchandise assortment, trends, and needs

Talent Management

• Attract, recruit, and hire high caliber talent as well as maintain a succession plan

• Create and develop a high-performing team of customer focused Guides and Leads

• Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with HR

• Ensure compliance with all HR policies and procedures

• Maintain an Open-Door Policy

Safety, & Compliance

• Ensure compliance with safety and security policies and procedures

• Partner with Security to identify trends and translate strategies into action to meet company shrink goals

• Address and report any customer or employee injuries immediately

Professional Conduct

• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand

• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required

• At least 5 years of management experience in a fast-paced, high volume retail environment

• Experience in a specialty retail environment, outdoor apparel industry preferred

• Experience opening retail stores preferred

• Demonstrated success achieving sales and profit results through leading store team

• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service

• Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment

• Excellent verbal and written skills and the ability to build, lead, and manage high performing teams

• Detail orientated and excellent organization skills

• Proficient in Microsoft Office applications, Power BI or like reporting tool, and retail POS

• Experience executing store community participation and events, with experience planning events preferred

• Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements:

• Operate office equipment and technology (i.e., computers, phones, copier, etc.)

• Standing required for entire work shift

• Bend, lift, open, and move product up to 50 pounds as needed

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.

SITKA Gear is seeking a Marketing Lead to join our team for the opening of our Charlotte, North Carolina store. In this role, you are responsible for strategizing and executing retail marketing and visual merchandising in the store and the community. SITKA is looking for a candidate who is both adept at multitasking and comfortable as a project manager and content strategist. Organization must be one of your top priorities, especially when it comes to communication. The ideal Marketing Lead has an eye for design, iterates quickly, is open to feedback, and likes seeing their vision come to life. You’re a bit of a data nerd who can establish metrics of success on which you base tactical social media strategies. You are energized by working with a wide range of people and are excited to collaborate with brand partners and contractors who come with differing expectations and personalities. You put high value on a clean look and feel in the store, with close attention to detail. You are a reliable and concise communicator who can manage multiple streams of work concurrently, including helping with events and promotions. You’re passionate about the outdoors, knowledgeable about hunting, and always leave a place better than you found it. In this role, you will report to the Store Manager.

This is not a remote position. This is a contract position located in Charlotte, North Carolina

General Job Duties:

• Own execution of the store events also including participation in setting of strategy, scheduling, outreach, contracting, and in-store asset management

• Take brand directive from the Retail Experience Manager and execute all creative, merchandising, and marketing needs in the store

• Own the execution of visual merchandising standards by training and driving standards with the store team

• Assist with in-store promotions by providing signage, emails, paid social and any other needs to execute promotional activity

• Support showcase merchandising and storytelling installations by providing the asset selection, end-to-end work with vendors, and set-up and take-down

• Own execution of the store social media also including participation of setting strategy, execution of strategy, and monthly KPI reporting

• Act as a manager on duty for staff and customer experience

• Provide support to the sales floor team and the inventory management team to provide customers with an excellent experience

Qualifications & Experience:

• 1+ years’ experience in marketing and/or event planning

• Ability to thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times

• Passion for and understanding of hunting, the outdoors, and the culture around it

• Strong interpersonal skills and the proven ability to coordinate with internal and external partners simultaneously resulting in highly positive relationships

• Effective project management skills and experience allowing for the execution of multiple competing priorities

• Social media management experience preferred but not required

• Photography experience a plus but not required

• Experience as a retail store key holder preferred

Physical Requirements:

• Stand for the duration of the shift

• Ability to lift 50 lbs

• Operate general office equipment (phones, computers etc.)

Benefits:

• Employee discount!

• Working with a passionate crew of outdoors enthusiasts

With a team of passionate staffing experts, high-powered hiring tools, and a wide network of clients and positions, when businesses need talent and job seekers are searching for the perfect opportunity, they turn to Placers. With Placers, you'll never be “just another resume”. Placers values everyone. We like you the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. From day one, we’re invested in your success and work closely with you to understand your unique goals. We are committed to being a consultant to business and a coach to the workforce by not settling for “good enough” and ensuring you are receiving Nth degree service! If you’re a job seeker, apply today, and allow us to ignite the spark between businesses and next-level talent!

Perks:

• Company culture like any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.

• Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250+ hours will receive a $50 Visa Gift Card Bonus.

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.

SITKA is seeking an Inventory and Logistics Lead to join our team for the opening of our Charlotte, North Carolina store. The ideal candidate will be responsible for inventory management including purchasing, receiving, stock room, and floor replenishment, inventory KPI reporting, and back-of-house organization and cleanliness. You will provide customers with a premium experience through inventory availability. You value the process, organization, and making data-driven decisions. In this role, you will report to the Store Manager. General Job Duties: • Report to Store Manager • Build replenishment and floor set purchase orders • Manage shipments from PO to receipt to stock • Receive inventory and prepare for back stock and floor replenishment • Use key inventory metrics to advocate for assortment adjustments • Report out inventory KPIs • Keep a clean and organized stock room that allows for efficient replenishment • Assist with store events • Additional duties as assigned Qualifications & Experience: • At least 1 year of retail inventory management experience preferred • At least 1 year of back of house experience preferred • Experience as store key holder preferred • Proven ability to use data to drive purchasing decisions • Experience in Microsoft Excel and Power BI preferred • Must be organized and clean • Ability to effectively and accurately complete POS transactions • Ability to work in a fast-paced environment Physical Requirements: • Stand for the duration of the shift • Move and process shipments • Ability to lift 50 lbs • Operate general office equipment (phones, computers etc.)

With a team of passionate staffing experts, high-powered hiring tools, and a wide network of clients and positions, when businesses need talent and job seekers are searching for the perfect opportunity, they turn to Placers. With Placers, you'll never be “just another resume”. Placers values everyone. We like you the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. From day one, we’re invested in your success and work closely with you to understand your unique goals. We are committed to being a consultant to business and a coach to the workforce by not settling for “good enough” and ensuring you are receiving Nth degree service! If you’re a job seeker, apply today, and allow us to ignite the spark between businesses and next-level talent!

Perks:

• Company culture like any other. It’s an environment in which highly motivated people thrive and where you are able to bring your unique talents and diverse perspectives to problem-solve and collectively get work done.

• Placers offers PTO, client-specific paid Holidays, a comprehensive benefits package, and weekly pay via direct deposit or Rapid PayCards for those who qualify

• Referral Program Perks! Employees who refer a candidate to Placers that fully complete 250+ hours will receive a $50 Visa Gift Card Bonus.

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.

About the Role: SITKA is seeking a Sales Lead to join our team for the opening of our Charlotte, North Carolina store. In this role, you will report to the Store Manager. We are seeking a candidate who will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a premium customer experience. The Retail Sales Lead drives store profitability by upholding store operational and visual merchandising standards. You have a customer-first mindset and thrive in fast-paced, ever-changing entrepreneurial environments.

This is not a remote position. This is a contract position located in Charlotte, North Carolina

General Job Duties:

• Model brand service standards to help drive excellent customer experience

• Coach the store team on SITKA standard of customer service, brand identify, product, and operations

• Create and support a culture of customer engagement amongst your team

• Provide a timely response to daily, weekly, and monthly tasks assigned by Assistant Store Manager and Store Manager

• Ensure timely execution of distributed goals and tasks assigned to the sales staff

• Execute opening and closing procedures

• Become a brand expert on all things SITKA

• Assist in inventory procedures, allocation, and replenishment, third party orders, shipping, receiving, cycle counting etc.

• Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience

• Maintain cleanliness of the store by executing and upholding cleaning standards

• Operate the POS to complete all sales, returns and exchange transactions effectively and accurately

• Assist with store events

Qualifications & Experience:

• Positive attitude that goes above and beyond for customers.

• 1+ years of customer service and/or retail experience preferred.

• Previous retail knowledge (POS, Inventory, customer service, and sales) preferred.

• Ability to work in a fast-paced environment.

• Knowledge of outdoor gear preferred.

• Must love outdoors, hunting knowledge preferred.

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs

• Operate general office equipment (phones, computers etc.)

Perks:

• Employee discount!

• Working with a passionate crew of outdoors enthusiasts

Equal Employment Opportunity

Placers will recruit, hire, train and promote individuals, as well as administer any and all personnel actions, without regard to individual’s race, religion, creed or color, national origin, ancestry, mental and/or physical disability, gender, age, marital status, sexual orientation, or other characteristics protected by law. Placers will make reasonable accommodations to qualified individuals and will not tolerate any unlawful discrimination and any such conduct is prohibited.

Diversity and Inclusion Promise

Placers values everyone. We like the way you are. We are committed to creating an environment where anyone, from any background, can do their best work and make Placers better. At Placers, we will continue to make our workplaces trusting places to have complex and sometimes difficult, conversations about diversity and inclusion.