4173 Worth Ave
Columbus, OH 43219
Best Sellers
Join Our Team
Retail Gear Guide (Non-Associate) Full-Time - Columbus
About the Role: We are looking for a Retail Gear Guide to join our team for our Columbus, OH store. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.
Located in Columbus, OH
General Job Duties:
• Authentically engage with all customers to provide exceptional customer service and experience
• Become a brand expert
• Actively participate in reaching sales and other KPI goals
• Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.
• Uphold premium merchandising standards that create an exceptional customer experience
•Execute store cleaning responsibilities
• Provide an excellent checkout experience for all sales, returns and exchange transactions using POS
• Assist with store events
• Additional duties as assigned
Qualifications & Experience:
• At least 1 year of customer service and/or retail experience preferred
• Ability to effectively and accurately complete POS transactions
• Ability to work in a fast-paced environment
• Knowledge of outdoor gear preferred
• Excellent sales and customer service skills
• Must love outdoors, hunting knowledge preferred
• Excellent verbal communication skills
Physical Requirements:
• Stand for the duration of the shift
• Move and process shipments
• Ability to lift 45 lbs
• Operate general office equipment (phones, computers etc.)
Benefits:
• Employee discount!
• Working with a passionate crew of outdoors enthusiast
FAQs
What is your store’s return policy?
Refunds must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be refunded through our website.
Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.
Refunds will be credited to the original credit/debit card used at the time of purchase.
Please keep in mind that during peak seasons, refunds can take up to 3 weeks to complete once we receive your product.
What is your store’s exchange policy?
Exchanges must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be exchanged through our website or at one of our SITKA retail stores.
Exchanges can be made for a different size of the purchased item. Each product must be in new and unused condition with the original hang tags attached. Exchanges cannot be done for a different item or colorway. Underwear cannot be exchanged.
An item can be exchanged one time. After that, it is only available to return for a refund.
Please keep in mind that during peak seasons, online exchanges can take up to 3 weeks to complete once we receive your product. If you need it faster than this, we recommend returning for a refund and purchasing the correct size, or exchanging in-store.
Do you offer repairs?
We will only begin the repair after you have approved the cost.
What may be able to be repaired: Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.
Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.
Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.
Do you offer a warranty?
If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. For online orders, all warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean.
What Is Covered Under Warranty: Zipper malfunctions, snap failures, seam stitch failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.
I lost my receipt. Can I still return or exchange my item(s)?
Without a receipt, at this time we can offer exchanges or refunds for items purchased in-store. We are unable to offer refunds for online purchases, but we can exchange items or set up a return for any online purchase.
Do you have fitting rooms?
Yes, all our stores are equipped with fitting rooms.
Can I rent hunting gear from your store?
No, we do not have equipment rentals at this time.
Do you have on-site parking?
Yes, we have plenty of on-site parking available to our customers.
Do you offer a military discount?
Yes, we offer active-duty military and veteran discounts. You can apply for the discount program at https://www.sitkagear.com/military-discount, and we honor that discount in all SITKA retail stores.
