About the Role:
SITKA is seeking a Retail Store Sales Lead to join our team in our Knoxville, TN store. In this role, you will report to the Store Manager. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a premium customer experience. You drive store profitability by upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.
Responsibilities:
Model brand service standards to help drive excellent customer experience
Coach the store team on SITKA standard of customer service, brand identify, product, and operations
Create and support a culture of customer engagement amongst your team
Provide a timely response to daily, weekly, and monthly tasks assigned by Assistant Store Manager and Store Manager
Ensure timely execution of distributed goals and tasks assigned to the sales staff
Execute opening and closing procedures
Become a brand expert on all things SITKA
Assist in inventory procedures, allocation, and replenishment, third party orders, shipping, receiving, cycle counting etc.
Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience
Maintain cleanliness of the store by executing and upholding cleaning standards
Operate the POS to complete all sales, returns and exchange transactions effectively and accurately
Assist with store events
Required Qualifications:
Positive attitude that goes above and beyond for customers.
1+ years of customer service and/or retail experience preferred.
Previous retail knowledge (POS, Inventory, customer service, and sales) preferred.
Ability to work in a fast-paced environment.
Knowledge of outdoor gear preferred.
Must love outdoors, hunting knowledge preferred.
Full Time Availability
Physical Requirements:
Stand for the duration of the shift.
Move and process shipments.
Ability to lift 45 lbs.
Operate general office equipment (phones, computers etc.)
Benefits:
Employee discount!
Working with a passionate crew of outdoors enthusiasts
Medical, Dental, Vision, Term Life and Short-Term Disability options available
Refunds must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be refunded through our website.
Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.
Refunds will be credited to the original credit/debit card used at the time of purchase.
Please keep in mind that during peak seasons, refunds can take up to 3 weeks to complete once we receive your product.
Exchanges must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be exchanged through our website or at one of our SITKA retail stores.
Exchanges can be made for a different size of the purchased item. Each product must be in new and unused condition with the original hang tags attached. Exchanges cannot be done for a different item or colorway. Underwear cannot be exchanged.
An item can be exchanged one time. After that, it is only available to return for a refund.
Please keep in mind that during peak seasons, online exchanges can take up to 3 weeks to complete once we receive your product. If you need it faster than this, we recommend returning for a refund and purchasing the correct size, or exchanging in-store.
We will only begin the repair after you have approved the cost.
What may be able to be repaired: Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.
Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.
Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.
If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. For online orders, all warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean.
What Is Covered Under Warranty: Zipper malfunctions, snap failures, seam stitch failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.
Without a receipt, at this time we can offer exchanges or refunds for items purchased in-store. We are unable to offer refunds for online purchases, but we can exchange items or set up a return for any online purchase.
Yes, all our stores are equipped with fitting rooms.
No, we do not have equipment rentals at this time.
Yes, we have plenty of on-site parking available to our customers.
Yes, we offer active-duty military and veteran discounts. You can apply for the discount program at https://www.sitkagear.com/military-discount, and we honor that discount in all SITKA retail stores.