Currently, all orders, regardless of shipping method, are
subject to 3-5 business days for processing. Learn More>

Shipping

We strongly encourage you select an expedited shipping option as standard ground shipping is currently experiencing significant delays. Please allow up to 3 to 5 business days for your order to be processed. Processing time does not include shipment transit time with carrier.

GET GEAR FOR THE HOLIDAYS


We strongly recommend ordering with our discounted 2-day shipping. Our Shipping Partners are experiencing increased demand which may cause shipment delays. These are all best estimates and we cannot guarantee delivery times once gear leaves our warehouse. Delays are possible with the carrier during transit.
Order early and expedited for most confidence.


LAST DAYS TO ORDER


Order cutoff time is 2pm CT. Allow up to 2 business days for order processing in addition to transit times.

GROUND SHIPPING


Ground shipping has no guarantee and these projected cutoff dates are subject to change due to increased postal demands. Ground is an option but is not recommended. Allow up to 3 business days for order processing in addition to transit times.

General Shipping Info

  • WHY DO I SEE MULTIPLE CHARGES ON MY CARD?

    When you place an order through our website, an authorization charge will immediately hit your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will be charged to your account once your order ships, at which point the authorization charge should dissolve. If the authorization charge does not dissolve after the final charge hits, don’t panic; authorization charges automatically dissolve after 7 days.

  • CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

    We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments. This includes ordered items and shipping address. 

  • How long does it take for my order to ship once it is placed?

    As fast as we can, however due to COVID-19 precautions, current order processing may take longer. We are following the safety and health guidelines of the CDC and our 1st priority is always to keep our warehouse team safe and healthy.

    During peak times our processing times can take up to 5 business days from the time you place your order. Orders placed after 2pm CT on Fridays or over the weekend will begin processing the following Monday.

  • How will my order ship?

    We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays are possible with the carrier during transit.

    Ground Shipping: Orders placed before 2pm CT should ship withing 3 business days. Orders are not processed on weekends, meaning that any order on a Friday after 2pm CT will begin processing on Monday. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Transit times range from 2-10 days based on your location. Alaska and Hawaii may experience longer shipping times.

    2-Day: Orders placed before 2pm CT should ship within 3 business days. Orders are not processed on weekends, meaning that any order on a Friday after 2pm CT will begin processing on Monday. Expedited shipments to Alaska and Hawaii are not guaranteed to arrive in 2 transit days.

    Overnight: Orders placed before 2pm CT should ship within 3 business days. Orders are not processed on weekends, meaning that any order on a Friday after 2pm CT will begin processing on Monday. Expedited shipments to Alaska and Hawaii are not guaranteed to arrive in 1 transit day.

  • What is the US State Tax Policy?

    SITKA Gear collects sales tax for all US shipments going to an address with local sales tax.

  • Why did I get split shipments?

    Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order.

  • Where is my order and how do I track it?

    When an order ships, SITKA Gear will send a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a delivery notice with tracking information. If you created an account for checkout you can also check your order status via the website.

  • My package shows delivered but it’s not here, what do I do?

    We strongly suggest asking your carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with the carrier.

  • Do you ship to Canada?

    Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items.

  • Do you ship internationally?

    We only ship to the US and Canada.