Free ground shipping on all orders!

Shipping

 

GROUND SHIPPING


Find your location and color on the map for a best estimate of how many business days your package will take to arrive at your door. These estimates include transit time with the carrier as well as order processing time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.



EXPEDITED SHIPPING


Order cutoff is noon CT. These estimates are the number of business days it will take for your package to arrive at your door and include processing and transit time. Orders placed after noon CT on Fridays or over the weekend will be processed the following Monday.


General Shipping Info

  • WHY DO I SEE MULTIPLE CHARGES ON MY CARD?

    When you place an order through our website, an authorization charge will immediately hit your account. An authorization charge is not a final charge on your account, but rather a holding charge that confirms you have sufficient funds in your account to pay for the order. The final charge will be charged to your account once your order ships, at which point the authorization charge should dissolve. If the authorization charge does not dissolve after the final charge hits, don’t panic; authorization charges automatically dissolve after 7 days.

  • CAN I CANCEL OR MAKE CHANGES TO MY ORDER?

    We aim to process and ship your order as quickly as possible. Once your order is processing, we are unable to make any edits or adjustments. This includes ordered items and shipping address. 

  • How long does it take for my order to ship once it is placed?

    As fast as we can, however due to COVID-19 precautions, current order processing may take longer. We are following the safety and health guidelines of the CDC and our 1st priority is always to keep our warehouse team safe and healthy.

    Ground shipments placed before Noon CT should ship within 3 business days. Expedited shipment options typically ship in 1-2 business days. Orders placed after Noon CT on Fridays or over the weekend will begin processing the following Monday.

    Orders placed during peak and holiday seasons may see extended processing times. Processing time does not include shipment transit time with the carrier.

  • How will my order ship?

    We ship all US orders out of our Memphis, TN warehouse using FedEx/UPS. As soon as your order leaves our location, an email confirmation will be sent to you with a link to your tracking number. FedEx/UPS does not deliver to P.O. Boxes or Military APO/FPO addresses. Please use an alternate shipping address. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Delays are possible with the carrier during transit.

    Ground Shipping: Orders placed before Noon CT should ship within 3 business days. Orders are not processed on weekends, meaning that any order on a Friday after Noon CT will begin processing on Monday. SITKA Gear cannot guarantee delivery times once it leaves our warehouse. Transit times range from 2-10 days based on your location. Alaska and Hawaii may experience longer shipping times.

    2-Day: Orders placed before Noon CT should ship within 1-2 business days. Orders are not processed on weekends, meaning that any order on a Friday after Noon CT will begin processing on Monday. Expedited shipments to Alaska and Hawaii are not guaranteed to arrive in 2 transit days.

    Overnight: Orders placed before Noon CT should ship within 1-2 business days. Orders are not processed on weekends, meaning that any order on a Friday after Noon CT will begin processing on Monday. Expedited shipments to Alaska and Hawaii are not guaranteed to arrive in 1 transit day.

    Orders placed during peak and holiday seasons may see extended processing times. Processing time does not include shipment transit time with the carrier.

  • What is the US State Tax Policy?

    SITKA Gear collects sales tax for all US shipments going to an address with local sales tax.

  • Why did I get split shipments?

    Occasionally we will ship orders in multiple shipments. You will receive a unique tracking code for each shipment but only one shipping fee is charged per order.

  • Where is my order and how do I track it?

    When an order ships, SITKA Gear will send a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a delivery notice with tracking information. If you created an account for checkout you can also check your order status via the website.

  • My package shows delivered but it’s not here, what do I do?

    We strongly suggest asking your carrier as to where exactly they placed the package. You can also ask your surrounding neighbors. In most cases the package is usually found, but you may have to file a claim with the carrier.

  • Do you ship to Canada?

    Yes, we do! For Canadian orders the recipient is responsible for payment of applicable duties, taxes and other fees imposed by the Canadian government. Please contact your customs office for information on duties, taxes and restricted items.

  • Do you ship internationally?

    We only ship to the US and Canada.

We're Here to Help

Our customer service team is standing by to help you find the right gear

SITKA Gear Customer Service

Call or email us


CUSTOMER SERVICE HOURS:


Mon-Fri 7am - 5pm MST
 


PHONE:


877-748-5247 (877-SITKA-GR)
 


EMAIL:


customerservice@sitkagear.com

CUSTOMER SERVICE BANNER