About the Role

We are looking for a Retail Store Manager to join our team in Bozeman, MT. In this role, you will lead the daily operations of our retail store while building and developing a high-performing team that delivers an exceptional customer experience. You will drive store performance through strong leadership, operational excellence, and a customer-first mindset. This role offers the opportunity to shape the in-store brand experience while building meaningful relationships within the local community. The ideal candidate thrives in a fast-paced retail environment and is passionate about outdoor culture and premium retail experiences.

Responsibilities

• Leadership & Accountability: Lead and inspire the store team while upholding brand standards and driving store performance goals.

• Sales & Profitability: Drive store sales and profitability by monitoring performance metrics and managing operating and payroll expenses.

• Customer Experience: Deliver exceptional in-store service through strong product knowledge, customer engagement, and adherence to visual merchandising standards.

• Team Development: Recruit, hire, onboard, and develop a team of knowledgeable brand advocates who represent the SITKA® brand.

• Coaching & Performance Management: Provide regular coaching, feedback, and performance management to support individual and team growth.

• Community Engagement: Support store events and develop relationships within the local community to increase brand awareness and store traffic.

• Operational Excellence: Ensure operational standards are met including inventory accuracy, store organization, and compliance with company policies.

• Scheduling & Workforce Planning: Create and manage staff schedules aligned with store traffic patterns and payroll plans.

• Business Planning: Analyze business results and collaborate with leadership to implement strategies that improve store performance.

• Safety & Asset Protection: Maintain a safe and secure store environment while protecting company assets and ensuring compliance with safety procedures.

Required Qualifications

• Minimum 2 years of experience in a specialty retail environment, preferably within outdoor apparel or lifestyle brands

• Demonstrated success achieving sales and profit results through team leadership

• Proven ability to recruit, develop, and lead high-performing teams

• Exceptional interpersonal skills with the ability to deliver authentic customer service and resolve customer concerns

• Experience planning and executing store events or community engagement activities

• Strong organizational skills with attention to detail and follow-through

• Excellent verbal and written communication skills

• Availability to work mornings, evenings, weekends, and holidays based on business needs

• Ability to travel up to 15%

Desired Qualifications

• Bachelor’s degree in business, retail management, or a related field

• Experience opening or launching new retail locations

• Passion for hunting, outdoor recreation, and the SITKA® brand

About the Role: SITKA is seeking a full-time retail Gear-Guide. You will provide customers with a premium experience and excellent customer service in an engaging and authentic way. You value the opportunity to help customers find the gear that supports their pursuit. In this role, you will report to the Store Manager.

General Job Duties:

•Authentically engage with all customers to provide exceptional customer service and experience

•Become a brand expert on all things SITKA

•Actively participate in reaching sales and other KPI goals

•Assist in inventory procedures including floor replenishment, third party orders, shipping, receiving, cycle counting, etc.

•Uphold premium merchandising standards that create an exceptional customer experience

•Execute store cleaning responsibilities

•Provide an excellent checkout experience for all sales, returns and exchange transactions using POS

•Assist with store events

•Additional duties as assigned

Qualifications & Experience:

•At least 1 year of customer service and/or retail experience preferred

•Ability to effectively and accurately complete POS transactions

•Ability to work in a fast-paced environment

•Knowledge of outdoor gear preferred

•Excellent sales and customer service skills

•Must love outdoors, hunting knowledge preferred

•Excellent verbal communication skills

Physical Requirements:

•Stand for the duration of the shift

•Move and process shipments

•Ability to lift 45 lbs

•Operate general office equipment (phones, computers etc.)

Do you love SITKA Gear? Apply today to help provide customers with a premium experience and excellent customer service in the Bozeman, MT retail location. 

We are hiring a Retail Gear Guide for SITKA Gear's growing team.

General Job Duties:

• Provide exceptional customer service and experience to everyone walking through the door

• Help customers find gear that supports their pursuit

• Become a brand expert on all things SITKA

• Assist in inventory procedures, allocation and replenishment, third party orders, shipping, receiving, cycle counting etc.

• Work with the Visual Merchandiser to uphold merchandising standards to create an appealing in-store experience.

• Maintain cleanliness of the store by sweeping, vacuuming, emptying trash, cleaning bathrooms etc.

• Complete all sales, returns and exchange transactions effectively and accurately

• Assist with DEPOT events.

Qualifications & Experience:

• Positive attitude, goes above and beyond for customers

• 1+ years of customer service and/or retail experience preferred

• Previous retail knowledge (POS, Inventory, customer service, and sales) preferred

• Ability to work in a fast-past paced environment

• Knowledge of outdoor gear preferred

• Must love outdoors, hunting knowledge preferred

Physical Requirements:

• Stand for the duration of the shift

• Move and process shipments

• Ability to lift 45 lbs.

• Operate general office equipment (phones, computers etc.)

Shifts: 

• MUST be available for days, nights, weekends and holidays. M-Sat (open 9:30am-6:30pm) (close 10:30am-7:30pm), Sunday (10:30am-6:30pm)           

Pay: 

• Part-time $17hr

About us:

Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, Montana, and Bozeman, we’re ready to help you take the next step in your career. 

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job.

In compliance with applicable federal, state/province and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status. We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment.

Refunds must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be refunded through our website.

Each product must be in new and unused condition with the original hang tags attached. Underwear cannot be returned.

Refunds will be credited to the original credit/debit card used at the time of purchase.

Please keep in mind that during peak seasons, refunds can take up to 3 weeks to complete once we receive your product.

Exchanges must be initiated within 30 days of the original purchase date. Only items purchased directly through sitkagear.com can be exchanged through our website or at one of our SITKA retail stores.

Exchanges can be made for a different size of the purchased item. Each product must be in new and unused condition with the original hang tags attached. Exchanges cannot be done for a different item or colorway. Underwear cannot be exchanged.

An item can be exchanged one time. After that, it is only available to return for a refund.

Please keep in mind that during peak seasons, online exchanges can take up to 3 weeks to complete once we receive your product. If you need it faster than this, we recommend returning for a refund and purchasing the correct size, or exchanging in-store.

We will only begin the repair after you have approved the cost.

What may be able to be repaired: Burns, tears, cuts, punctures, sun fading, excessive abrasion, accidental damage and/or neglect, and any other failures, including zippers, due to improper fit, care, storage, or use.

Unwashed garments will not be repaired. Please be sure to empty all pockets of everything, including ammunition, liquids, sharp objects, personal effects, etc.

Depending on the time of year, damage, amount and/or type of work required, our repair process may take an average of 4 to 8 weeks.

If the damage is deemed to be caused by a defect in manufacturing, we will, at our discretion, repair or replace the item at no cost to you. For online orders, all warranties receive a pre-paid shipping label from FedEx within 1 to 2 business days. All garments sent in for any Warranty work must be clean.

What Is Covered Under Warranty: Zipper malfunctions, snap failures, seam stitch failures, seam tape failures, delamination, and GORE-TEX failures through the intended use of the product with proper care.

Without a receipt, at this time we can offer exchanges or refunds for items purchased in-store. We are unable to offer refunds for online purchases, but we can exchange items or set up a return for any online purchase.

Yes, all our stores are equipped with fitting rooms.

No, we do not have equipment rentals at this time.

Yes, we have plenty of on-site parking available to our customers.

Yes, we offer active-duty military and veteran discounts. You can apply for the discount program at https://www.sitkagear.com/military-discount, and we honor that discount in all SITKA retail stores.